212 | How to Boost Customer Satisfaction and Create Loyalty with Rachel Provan

Jun 21, 2024

In this episode of the Digital Business Evolution Podcast, Jess is joined once again by the fantastic Rachel Provan who is here to share her insights and experiences in the world of business and marketing. Rachel's journey from a corporate tech background to building her own successful coaching business is truly inspiring.

We'll be delving into the power of customer engagement, the significance of creating a positive first experience for clients, launching your business, and the value of recognizing small wins. Rachel also provides invaluable tips for building and sustaining a thriving business, along with a sprinkle of lighthearted moments, hair color dilemmas, and personal anecdotes. This is an enriching conversation you don't want to miss. 

As always, cheers to your evolution!


Key Takeaways:

  • Reflections on learning from multiple launches and the necessity of prioritizing strategies

  • Finding and developing one's voice through content creation and managing the fear of judgment

  • The importance of focusing on one idea and taking messy action over perfection


Key Timestamps

[11:23] – Gaslighting at work, struggling with customer success.

[17:38] – Measuring success, overcoming fear, time management.

[32:33] –  Maintaining integrity, comfort in course development.

[43:05] – Self-reliance, family, and balance in life.

[48:12] -  Rediscovered potential, empowered by entrepreneurship, surpassed doubts.


Episode Quotes

  •  “Making your first dollar online is so much harder than making your 100th or making your thousandth. It's seeing that it can be done, and it can be done by you and getting over your fear." - Rachel Provan 


Episode Resources:


Connect with Jess

Instagram: @iamjessicaderos

TikTok: @iamjessicaderose

YouTube: Jessica DeRose 


Connect with Rachel Provan

LinkedIn: @Rachelprovan